Privacy Policy

Protecting Your Information

01. We Value Your Privacy

At KONING BASE LIMITED, we respect your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personally identifiable information, including your email address, telephone number, or mailing address, with third parties for their own independent marketing purposes.

We will not use your personal information for direct marketing purposes where consent or another applicable legal requirement is required unless we have the appropriate permission or lawful basis to do so.

Any information you provide is handled responsibly, stored securely, and used only for legitimate business purposes related to your orders, customer support, product inquiries, payment processing, shipping and delivery, returns, refunds, website operations, fraud prevention, legal compliance, and your overall shopping experience with KONING BASE LIMITED.

We aim to collect only the personal information that is reasonably necessary for the purposes for which it is used and to retain personal information only for as long as reasonably necessary or legally required.

02. Privacy Policy

This Privacy Policy explains the privacy practices of KONING BASE LIMITED in connection with the Koningba website and related services.

We are committed to safeguarding your personal information and encourage you to review this page periodically to stay informed about how we collect, use, disclose, store, and protect your information when you browse our website, purchase Aromatherapy Candles or Fragrances, communicate with us, subscribe to marketing communications, create or use an account, submit a review, or otherwise interact with our Services.

This Privacy Policy is intended to explain our practices in accordance with applicable United Kingdom data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, please discontinue use of the website and contact us with any questions or concerns.

03. Information Collection and Use

KONING BASE LIMITED collects customer information throughout our website to process orders, complete transactions, arrange shipping and delivery, improve our products and Services, communicate with customers, provide customer support, prevent fraud, maintain website security, troubleshoot technical issues, analyze website performance, comply with applicable legal and regulatory obligations, and protect our legitimate business interests.

Depending on how you interact with our website, information we may collect can include:

  • Your name

  • Shipping and billing addresses

  • Email address

  • Telephone number, if provided

  • Account information, if you create an account

  • Order and transaction information

  • Product preferences and purchase history

  • Communications you send to us

  • Website usage and technical information

  • Device, browser, and IP address information

  • Information required to prevent fraud and protect website security

  • Information necessary to comply with applicable legal obligations

We only use personal information for legitimate and specified business purposes and in accordance with applicable privacy and data protection requirements.

Where required under applicable data protection law, we rely on an appropriate lawful basis for processing your personal information. Depending on the circumstances, these lawful bases may include:

  • Performance of a contract — for example, where processing is necessary to process and fulfil your order, arrange delivery, provide customer support, or manage your account.

  • Legal obligation — where processing is necessary for us to comply with applicable legal, accounting, tax, regulatory, or other legal requirements.

  • Legitimate interests — where processing is necessary for legitimate business purposes, such as maintaining website security, preventing fraud, improving our Services, handling customer inquiries, and managing our business, provided that these interests are not overridden by your rights and interests.

  • Consent — where we ask for your consent, such as for certain marketing communications or other processing activities where consent is required. You may withdraw consent where applicable.

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

04. Orders

When you purchase Aromatherapy Candles, Fragrances, or any other products available through our website, we collect information necessary to complete your purchase, including:

Full Name

Shipping Address

Billing Address

Email Address

Telephone Number (if provided)

Payment Information

Payment information is used solely for processing transactions through secure third-party payment providers and is not stored on our servers unless otherwise permitted by applicable law.

Depending on the payment method selected, your payment information may be processed directly by a third-party payment processor. Such providers may have their own privacy policies and security practices governing how payment information is handled.

We may share relevant order information with payment providers, shipping carriers, fulfilment providers, fraud prevention services, technology providers, and other service providers where reasonably necessary to process and fulfil your order.

If there is an issue regarding your order, payment, shipment, delivery, return, refund, account, or any other transaction, we may use your contact information to communicate with you and provide customer support.

We may also retain certain transaction and order information for legitimate business purposes, including accounting, recordkeeping, customer service, fraud prevention, dispute resolution, tax and financial reporting, legal compliance, and protection of our legal rights.

05. Cookies

Cookies are small files stored on your device that help improve your browsing experience and enable our website to function properly.

We may use both session cookies and persistent cookies to:

  • Remember your shopping cart

  • Maintain website functionality

  • Improve website performance

  • Analyze visitor behavior

  • Understand how customers interact with our website

  • Personalize your shopping experience

  • Remember certain preferences

  • Maintain website functionality and security

  • Help detect unusual or potentially fraudulent activity

Some cookies are necessary for the operation of the website, including shopping cart, checkout, security, and other essential functions.

Where applicable, non-essential cookies, such as certain analytics, advertising, or personalization cookies, may be used only in accordance with applicable privacy and electronic communications requirements and any consent requirements that apply.

Cookies do not damage your computer or mobile device.

Some cookies may be placed by third-party service providers that assist us with website analytics, payment functionality, security, advertising performance, or other website services.

Most internet browsers allow you to disable or remove cookies. Depending on the type of cookie, you may also be able to manage your preferences through available cookie controls on our website.

However, disabling or rejecting certain cookies may affect website features, including shopping cart functionality, checkout, customer accounts, website preferences, and other website services.

06. Aggregate Information

KONING BASE LIMITED may collect anonymous or aggregated information such as browser type, operating system, device information, website traffic, general geographic location, referring websites, IP addresses, pages viewed, and general interaction data for statistical analysis, website security, fraud prevention, performance measurement, troubleshooting, and website improvement.

Where information is genuinely anonymized so that an individual can no longer be identified, it may no longer constitute personal data under applicable data protection law.

Where information remains capable of identifying an individual, we will treat it as personal information and process it in accordance with this Privacy Policy and applicable data protection requirements.

Aggregated or anonymized information may occasionally be shared with trusted third-party service providers for analytics, advertising performance measurement, fraud prevention, website security, technical support, and marketing optimization.

Customers who subscribe to our newsletter or promotional emails may receive information regarding:

  • New Aromatherapy Candle collections

  • New Fragrance releases

  • Exclusive offers and promotions

  • Seasonal collections

  • Holiday sales

  • Product announcements

  • Company announcements

Where consent is required for promotional communications, we will obtain the appropriate consent before sending them.

You may unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

From time to time, we may also send non-promotional communications relating to your orders, payment confirmations, shipping updates, delivery notifications, return or refund requests, account information, security alerts, or other important service-related matters.

These communications may be necessary for providing our Services, fulfilling contractual obligations, or complying with legal requirements and therefore cannot always be disabled.

07. Security

KONING BASE LIMITED takes commercially reasonable precautions to protect your personal information from unauthorized access, misuse, alteration, disclosure, loss, destruction, or other unlawful processing.

Sensitive information transmitted through our website may be protected using Secure Socket Layer (SSL) encryption or other industry-standard encryption technologies where appropriate.

Our website, hosting providers, payment processors, shipping partners, and service providers maintain commercially reasonable security measures designed to safeguard personal information.

Access to personal information is limited to individuals and service providers who reasonably need the information to perform legitimate business functions, provide requested services, process transactions, maintain our website, or fulfil other authorized business purposes.

Although we implement appropriate security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any information transmitted to or stored by us.

Where a personal data breach occurs that is subject to notification requirements under applicable data protection law, we will take appropriate steps to assess, contain, investigate, and address the breach and make any legally required notifications.

If you have questions regarding our website security practices, please contact us:

Customer Service Email: [email protected]

08. Supplementation of Information

To improve our Services and provide a better customer experience, KONING BASE LIMITED may receive additional information from trusted business partners or third-party service providers, including:

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Customer support providers

  • Website hosting providers

  • Analytics providers

  • Advertising partners

  • Technology service providers

This information may assist us in:

  • Verifying transactions

  • Processing orders

  • Preventing fraud

  • Completing deliveries

  • Providing customer support

  • Maintaining website security

  • Improving website performance

  • Troubleshooting technical issues

  • Personalizing your shopping experience

We may disclose personal information to service providers only when reasonably necessary for them to perform services on our behalf and in accordance with applicable privacy laws.

These service providers may act as data processors or independent controllers depending on the services they provide and the applicable circumstances.

Where a third-party provider processes personal information on our behalf, we take reasonable steps to ensure that appropriate contractual, confidentiality, security, and data protection requirements apply.

If personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements and that appropriate safeguards are used where required.

09. Special Offers

Customers who subscribe to our mailing list may occasionally receive information regarding:

  • New Aromatherapy Candle collections

  • New Fragrance launches

  • Promotional campaigns

  • Seasonal sales

  • Product announcements

  • Exclusive discounts and special offers

Where required by applicable law, promotional communications will be sent only where we have obtained appropriate consent or where another lawful basis and applicable marketing rules permit the communication.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting our customer support team.

Please understand that unsubscribing from marketing communications does not affect transactional or service-related communications that are necessary to complete or manage an order or provide requested Services.

10. Correcting, Updating, or Deleting Information

If your personal information changes, or if you no longer wish to receive marketing communications, you may request to:

  • Update your personal information

  • Correct inaccurate or incomplete information

  • Request access to personal information we hold about you

  • Request deletion of your personal information where permitted by law

  • Request restriction of processing where applicable

  • Object to certain processing where applicable

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Unsubscribe from promotional emails

  • Request information regarding how your personal information is processed where applicable

These rights are subject to certain legal conditions and exceptions under applicable UK data protection law. For example, we may need to retain certain information where we have a legal obligation to do so or where retention is necessary for the establishment, exercise, or defence of legal claims.

Please contact us using the email below. We may request reasonable identity verification before processing certain requests in order to protect your personal information and prevent unauthorized changes or disclosures.

We will generally respond to valid data protection requests within the time period required by applicable law.

Some information may need to be retained where necessary for legitimate business purposes, including completing transactions, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, meeting accounting or tax requirements, or protecting our legal rights.

We will not retain personal information for longer than is reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Customer Service Email: [email protected]

11. Choice / Opt-Out

Customers who no longer wish to receive promotional communications may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

Please note that opting out of promotional emails will not prevent us from sending important non-promotional communications regarding your orders, purchases, payments, shipping, returns, refunds, account security, customer service requests, or other essential service-related matters.

Where applicable, you may also control certain cookie and browser-based preferences through your browser settings or other available privacy controls.

If you have provided consent for a particular processing activity, you may withdraw that consent at any time where applicable. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Where we rely on legitimate interests for processing, you may have the right to object to that processing depending on the circumstances and applicable law.

12. Changes to This Privacy Policy

KONING BASE LIMITED reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, technology, third-party services, or website functionality.

Any updates become effective upon publication on this website unless otherwise stated.

Where a material change significantly affects how we process personal information, we may provide additional notice where required or appropriate.

Your continued use of our website after changes are posted constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.

We encourage you to review this page regularly to remain informed about our current privacy practices.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment processors, shipping providers, analytics services, social media platforms, advertising providers, or other external services.

Third-party websites and services operate independently from KONING BASE LIMITED and may maintain their own privacy policies, terms, and data practices.

We encourage customers to review the privacy policies of any third-party service they access or use through our website.

KONING BASE LIMITED is not responsible for the privacy practices, security measures, or content of third-party websites that we do not control.

Where third-party services process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

14. Children’s Privacy

Our website and Services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at [email protected].

If we determine that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to address the information in accordance with applicable law.

15. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact our customer support team.

We are committed to reviewing privacy-related inquiries carefully and responding within the applicable legal timeframes where a request is made under data protection legislation.

You may contact us to exercise applicable data protection rights, ask questions about how your information is processed, request access to your personal information, request correction or deletion where applicable, or raise concerns about our privacy practices.

If you are not satisfied with how we have handled your personal information or your privacy request, you may have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Customer Service Email: [email protected]

Company Information

Company Name: KONING BASE LIMITED

Company Address: UNIT A 82 JAMES CARTER ROAD MILDENHALL, BURY ST EDMUNDS, UNITED KINGDOM IP28 7DE

Customer Service Email: [email protected]